Quick answers to common questions about booking, payment, and your stay.
Yes — free cancellation up to 5 days before check-in. If you cancel between 72 hours and 5 days before check-in, a 25% cancellation fee applies (75% refunded). Within 72 hours, the full amount is non-refundable.
Confirmation is sent to your email and WhatsApp the moment payment succeeds. You can also look it up at any time on our My Bookings page using your booking reference.
No. The total you see at checkout is exactly what your card is charged. Any platform service fee is shown as a separate line on the booking page — no surprises.
You can browse prices in USD, SAR, GBP, EUR, and BDT. Final card charges are processed in USD; your bank converts to your local currency at the prevailing rate.
Every hotel listing shows the exact walking distance and time to Masjid an-Nabawi. Filter by "Closest to Haram" to find the nearest options.
Yes. Payments are processed via Stripe with end-to-end SSL encryption. We never store card details on our servers.
For modifications, please contact us on WhatsApp at +966 56 515 3427. Our team will help you change your dates or room type, subject to availability.
Bookings cancelled within 72 hours of check-in are fully non-refundable. We recommend purchasing travel insurance to cover unexpected situations.
Still need help?
A real human is on WhatsApp anytime, day or night — we'll take good care of you.